Privacy Policy

1. Information We Collect

We collect information necessary to provide our logistics services, including:

• Business name, contact person name, and designation
• Email address, phone number, and business address
• Delivery addresses and recipient contact details
• Transaction and billing information
• Website usage data (cookies, IP address, browser type)

2. How We Use Your Information

The information collected is used for the following purposes:

• Processing and fulfilling delivery orders
• Communicating about service status and updates
• Billing and invoicing for services rendered
• Improving our services and customer experience
• Complying with legal and regulatory requirements
• Sending relevant business communications (with consent)

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

• Our delivery riders (limited to delivery address and recipient contact only)
• Partner platforms (Meesho, Shadowfax, Valmo) as required for order fulfillment
• Legal authorities when required by law
• Service providers who assist in our operations (under strict confidentiality agreements)

4. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission, secure servers, and restricted access to personal information. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, business partner data is retained for 7 years for compliance purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications
• Lodge a complaint with relevant data protection authorities

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Continued use of our services after such changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at: info@incorv.com